Returns & Exchanges

At Sauce Shop, we want you to love every drop of our craft sauces, but if your order arrives damaged or isn't what you expected, we are here to make it right. Due to the perishable nature of our food products, please contact us within 14 days of delivery for a resolution.

Return Process

• 1.
  Contact Support

  Email our flavor experts at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  If your sauce bottles arrived broken or leaking, please attach clear photos of the packaging and the damaged goods for our quality control team.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement or a full refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will ship out a fresh batch of sauce immediately or process a refund to your original payment method within 5-7 business days.